That it is capable of managing the entire machine park In the industrial sector, the problem of managing the machine park is almost systematic: which machines or tools are located at the customer’s premises? Should it be rented or bought? When should maintenance be done? What are the competitive machines installed in a potential customer? All this information is essential both for good customer relationship management and for detecting new opportunities. If you have the information that a competitor’s contract is 6 months from its expiration date, what could be better than having an alert in your own account to contact the potential client at that time. An adequate CRM has to be able to manage a fleet of machines properly. Not only have the overview, but also a vision for each client or potential client. The information must be fully customizable, so that you can choose the fields you want to complete. This makes it possible to improve knowledge about customers and potential customers while improving business efficiency.
For over 20 years, HEXA Ingenieros has helped companies around the world realize their performance goals with unique, custom-tailored automated solutions. In the wake of our expansion to St. Louis, Missouri, in 2017, we’re proud to announce that we’ve only grown from strength to strength.